Club Med Val Thorens Sensation

Love this Club Med! Great people, great skiing, great food and fun! Made friends from every continent (except Antarctica!) Visited with my husband (we ski) and three teenage boys (snowboarders)! Everyone loved this vacation - ESF instructors were fabulous - they really know the mountains!

Stay away from Club Med Val Thorens Sensations!!! Worst Club Med experience I’ve ever had. We were a group of 30 people, many loyal Club Med guests. Rooms of several people from our group were opened by hotel staff and cash that was not kept in safes was stolen. Management did nothing to compensate us and only said they would try to activate insurance after we threatened to make the situation public. Based on our experience, this will likely remain just a promise. Additionally, everyone in our group, including children, suffered from gastrointestinal issues, with some unable to function for a full day or more. To make things worse, I was charged for services I did not use, and despite promises to cancel, the hotel attempted to charge me again on departure. There are many better places to stay. Poor management and customer service.

🚨 Extremely Disappointing Experience at Club Med Val Thorens - OUR WALLETS WERE EMPTIED! We are a group of 30 on our yearly ski vacation and loyal Club Med guests. During our stay, over 2,000 euros in cash were stolen from 3 rooms, from wallets inside closed bags. This happened on the second-to-last day. Despite speaking with hotel manager Boris and reception manager Sanjai, the handling was slow and negligent. We were told not to go to the police while Club Med investigated for over 24 hours, and only late on the last night were we told we must go to the police to activate insurance - impossible, as we were leaving early before the station opened. Club Med understood the theft was committed by a cleaning staff member who did not show up the next day, yet no real action was taken. No refund and no compensation were offered. We have never experienced anything like this, especially not with a brand that presents itself as premium, safe, and family-friendly. This experience has seriously damaged our trust in Club Med, and we will likely not return.

Everything is great, the ski in/out accommodation, the food is great, lots of entertainment in addition to ski, the instructors in ski lessons are all very nice and professional. The staff are very nice and friendly. We really enjoyed the holiday.

Club is great, lots of facilities and food and drinks. In the club the bar is great and staff helpful, there is the la carte restaurant which us also great, but the club could do better with buffet and front reception where the food is mostly cold, and the reception attitude is also cold

The hotel is nice, the rooms I had no problem with - except for how far away they were and that we would have to walk all the way down just to refill bottles at a water fountain. The initial problem i had is if i would by accidentally leave somthing in the lounge, and come back 5-10 minutes alter to get it - it would be gone. I’d ask who works at the bar they would say nothing has been put behind - they wouldn’t even check, they wouldn’t ask their other coworkers and you’d have to go to the ground floor to ask reception in which they also do not have nothing. I then asked for them to check CCTV to see if they have any updates which then they say they have no updates - the item couldn’t of dissapeared. The buffet - most of the food is practically cold or just barley warm, alot of the plates are still dirty. They say that the breakfast closes at 10:00 however when you’d go at 9:20 they wouldn’t even fry us any egg and say they’re not doing it anymore. After 8ish they are very slow at cleaning up the dishes from the table and putting new utentils down. Dont bring your kid to the hotel as they have no entertainment, no games as in other club med hotels în ski resorts, no classes for kids The location of the jacuzzi is very off putting as you would have to walk through the main sitting area and bar area to even acsess it The skiing is good no problems with that of that’s the only thing your looking for .

Teens dance was the best. Huge thanks to Luisa, Basile, and Theo for the amazing experiences, they made it so much better. 10/10 holiday